The Operations Section primarily consist of a Call Cell Staff, Non-Medical Case Managers, and Recovery Care Coordinators( RCC's). The Operations Section enables the Battalion to extend support to WII Marines and their families throughout the phases of recovery with a variety of services to include advocacy, resource identification, referral into the Battalion, information distribution, and care coordination. The Call Center and Non-Medical Managers reach out and support active duty marines who are not attached to WWBN-W, and remain with their parent commands. The staff provides them with assistance on a wide variety of issues, including but not limited to: benefits and entitlements, SSID, TSGLI claims, GI BILL, transition assistance, charitable organization resources, and mental health outreach.

Call Center
The mission of the Wounded Warrior Battalion West Call Center is to support the Marine Corps Wounded Warrior Regiment's efforts in providing customer care services for Marines and their families through qualitative support from an 8 hour, 5 days a week Call Center. The Call Center conducts outreach calls to active duty WII Marines who remained with or returned to their parent commands, receives calls for assistance, and follow-on monitoring to ensure issue resolution. The Call Center provides quality customer service while ensuring the ongoing wellbeing of Wounded, Ill and Injured Marines and their families.

WII Marines and their families may contact the Call Center for advice and/or support for many issues, including:

• Benefits and Entitlement
• TSGLI
• Pay and Entitlements
• Social Security Disability Insurance Support
• Awards (Purple Hearts) Support
• Veterans Administration Support
• GI Bill
• Employment/Education Support
• Psychological Health Concerns
• Traumatic Brain Injury Support
• Post Traumatic Stress Disorder Support
• Counseling support on a variety of issues