Sergeant Merlin German Wounded Warrior Call Center

The Sergeant Merlin German Wounded Warrior Call Center (WWCC) provides 24/7 assistance to active duty, reserve, and veteran wounded, ill, and injured (WII) Marines and their families. Call center staff conduct scheduled outreach calls to WII Marines and also receive calls from Marines and families/caregivers requesting support. Augmented by a small staff of psychological health professionals, the WWCC is able to provide assistance on a wide variety of issues, including:

  • Benefits and Compensation
  • Servicemembers’ and Veterans’ Group Life Insurance
  • Physical Disability Board of Review (PDBR)
  • Temporary Disability Retired List (TDRL)
  • Employment Success
  • Education Benefits
  • Post-Traumatic Stress Disorder (PTSD)
  • Traumatic Brain Injury (TBI)
  • Vocational Rehabilitation and Employment Vet Success Program
  • Homeowners’ Assistance Program
  • Veterans Affairs eBenefits Program
  • Veterans Affairs Benefits
  • Transitioning from DOD Healthcare to VA Healthcare for OEF/OIF/OND Veterans

The Marine Corps care model is unique in that its approach is to ensure recovering Marines return to their units as quickly as their medical conditions will allow. To support our active duty WII Marines that remain with or have returned to their parent command, each Wounded Warrior Battalion (WWBN) has a contact center. Contact center representatives monitor Marines’ recoveries within their area of responsibility (AOR) and provide information on programs and/or resources.

Headquarters Contact Center
Sergeant Merlin German Wounded Warrior Call Center

Battalion-East Contact Center
(AOR – East of the Mississippi River,
including Europe)
Mon - Fri, 0800-1600 (Eastern Time)

Battalion West Contact Center
(AOR – West of the Mississippi River, including Japan, Guam and Hawaii)
Mon - Fri, 0800-1600 (Pacific Time)

In conjunction with the Wounded Warrior Regiment’s Public Affairs Office, the WWCC also utilizes emerging technologies to distribute information about relevant news and resources: